Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses.
Monitor various activities/areas of operations (such as Enginnering, Parking, House-keeping, admin etc.).
Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues.
Monitor the completion of leasing administration process by the retailer, monitor all policies/procedures related to store display, logistics, garbage, timings etc.
Supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis.
Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team.
Prepare PPM and monitor its implementation.
Identify training needs and organize requisite training programs for permanent employees and outsourced staff in areas of Security, Engg, housekeeping etc.
Monitor & control the Service Standards for the Engineering, housekeeping, security agency in line with corporate standards.
Drives the development and implementation of the maintenance strategy with the Shift Engineer across all the equipment / systems within the property; covering aspects of preventive and break-down maintenance, in order to provide a comfortable and secure environment for customers.
Monitor the development of a comprehensive schedule for horticulture, pest control and faade cleaning across the property.
Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager and ensure that all permissions/ licenses are in place.